No one knows great customer service better than a loyal customer. That’s why we choose customers to serve as Mystery Shoppers! Prestige has implemented a mystery shop program for many years to confirm (and affirm) fantastic customer service.
We believe inviting our customers to evaluate the quality of our services gives us insight into their expectations. Every month, the CEO discusses the mystery shopper’s report with the managers, and the employees who served that customer. Prestige continues to recognize the customer service representatives who have successfully achieved a 100% mystery shop report – with a gift certificate, and at year-end with a special drawing for a cash award.